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Q: What platform or operating system (OS) does RisingNet use for the web server?
A: RisingNet use Linux Operating system for our Web Server.
Q: What type of web control panel that RisingNet use?
A: We are using the latest PLESK control panel
Q: How long does it take to setup the web hosting account?
A: We can setup your web hosting account in less then 30 minutes
after you sign up from our website.
Q: How long does it take for my web address working?
A: It's depending on the registrars. It usually takes
less 24 hours for the domain get fully resolve.
Q: Does RisingNet offer the domain registration?
A: Yes we do. Register the new domain name .com .net .org .biz .info .name
from RisingNet for only $8.95/year.
Q: Will you give us the temporary web address before our domain name resolve?
A: Before your domain name resolve, we will give you the temporary web address
so you can test or setup the account before your domain name fully register or transfer to us.
Q: What kind of connection does RisingNet have to the Internet backbone?
A: RisingNet internet connection is multiple 100 mbps connection connects OC-192 backbone.
Q: Does RisingNet also design web pages?
A: We do offer web design, web application developer and web store.
Please visit our products site for more information. (click here)
Q: Is it secure to accept credit card through my web site?
A: Yes, It is secure. the Secure Socket Layer 128bits encryption
will encrypt all of the information that you enter on the web.
Q: Is it possible to process credit card transactions in real time?
A: You can process the real time credit card transaction on your site.
You need the credit card merchant to process the credit card transuction.
Q: Does RisingNet offer shopping cart?
A: Yes we offer the shopping cart with unlimited products.
Please contact us for more information.
Q: Does RisingNet provide any database solutions?
A: RisingNet currently provide the database solution using MySQL database server.
Q: Can I run CGI script on RisingNet web server?
A: Yes you can. The Web Hosting account comes with personal cgi-bin directory.
Q: Can I run any crontab or cron-job on the web hosting account?
A: On our web hosting servers, you will be able to run any cron-job.
Q: Can I have telnet or SSH access on the web hosting account?
A: No, You only can access the server from our web control panel and FTP.
Q: Does RisingNet support Microsoft FrontPage?
A: Yes, our servers support Microsoft FrontPage extension for all versions.
Q: Does RisingNet server support ASP?
A: RisingNet servers support Apache-ASP. Our server doesn't support ASP.net
Q: Does RisingNet have backup all my datas?
A: RisingNet has the network backup server which running daily.
Q: Where can i find the client's manual for the web control panel?
A: Control panel client's manual: click here
Q: Can I manage my DNS zone files such as creating CNAME, IP POINT and MX record?
A: Yes, you will be able to setup the DNS entry such as MX record, CNAME record and IP point
from our web control panel.
Q: Can I host or create the sub-domain or virtualhost for my domain name.
A: Yes, you can.
Q: Can I have anonymous FTP using my domain name for public access?
A: Yes, you can. The Anonymous FTP only come with Basic and Deluxe web hosting account.
Q: How can I access my email?
A: You can access your email using our WebMail features or
you can use IMAP and POP3/SMTP.
Q: What is domain Aliases and domain parking?
A: The domain aliases or domain parking let you setup alternative domains
which act as nicknames for websites or e-mail addresses.
You can have as many domain alias as you want or park as many domain as you want in one account.
Q: What is RisingNet name server?
A: Please contact support@risingnet.net for more information
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